When it rains it pours. In the last two weeks, three Irish car rental agencies have contacted us out of the blue.
I suspect the drop in tourism and travel is forcing them to rethink the way they do business… and the trends are pointing to online/social media. Thus, they’re contacting us.
To me, that sounds like an opportunity for customers like you and me to share our ideas and influence the direction of the car hire industry in Ireland. Don’t you think the companies who listen to us and become more customer-focused, just might be the ones who gain the advantage and save their butts during this economic downturn?
Here’s what I’d like you to do. Post your questions, concerns and suggestions below. As I talk with the car rental folks, I’ll make sure and pass along the messages and update you on their reactions.
Feel free to post specific situations or criticisms, but also don’t shy away from completing this sentence “If I owned an Irish car hire company…“